COMPANY DETAILS 

Wild Manes LLC is a registered company in Wyoming, United States under filing ID: 2025-001819269

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Wild manes LLC acting as the operator. 

BOOKING AND PAYMENT

Your booking is made by first sending us a request via Whatsapp or Instagram. Afterwards when you receive confirmation of availability from us, you can reserve your saddle by paying the required deposit of 30% of the amount in Euros via bank transfer.
Bookings are not confirmed until payment has been received and acknowledged. The remaining 70% of the amount can be paid at a time of your choosing but has to be paid before the trip starts. By confirming your booking you are agreeing to these terms and conditions in full.

CANCELLATION BY YOU

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. We will seek to replace you and if this is possible we will return your funds to you minus bank fees. We will endeavour to refund you within 30 days of your notification of cancellation. If you do not provide bank account details to process the refund your right to be refunded will expire after six months.

Our standard terms are:

• More than 90 days in advance the full deposit is returned to you net of bank charges

• 90 - 0 days in advance 100% of the full deposit amount is forfeited.

Depending on the reason for cancellation you may be able to reclaim these cancellation charges under the terms of your own travel insurance policy. You must pay the cancellation charges and then seek to claim a refund directly to your insurance company.

If any member of your party is prevented from travelling, the person(s) concerned may be able to transfer their place to someone else (introduced by you)

INSURANCE

It is a condition of booking that you have or arrange adequate personal medical insurance cover. It has to be valid for the whole duration of your trip. When obtaining travel insurance you must ensure that the insurer is aware of the type and destination of travel and any activities which you plan to undertake. Horse riding holidays can be considered high risk and may not be included in the standard terms of your current travel insurance. Please ensure that you are fully covered and that you provide a copy of your insurance certificate for our records. We may need to refer to this if you are involved in an accident. If you do not arrange the aforementioned cover we may refuse your booking or cancel your holiday. In any event, Wild Manes will not be held responsible for any expenses, loss or damage you incur as a result of your failure to comply with this clause or the requirements of your travel insurance policy. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover which you purchase is suitable and adequate for your particular needs.

CANCELLATION OR AMENDMENT BY THE OPERATOR

On rare occasions ‘we’ the operator may need to alter or cancel a booking. When an insignificant change is made we will pass on the new details to you. A minor change by us will not result in alternatives or refunds to you. If the operator is required to make a significant change, such as a date change or a significant reduction in the standard of accommodation for the whole or a significant proportion of the ride or cancel your holiday, the operator may offer alternative arrangements. We will pass these on to you with information about any associated price change to your booking and a notification date by which you will need to notify us of your decision as to whether you will accept the arrangement offered. If you do not wish to accept alternative arrangements you will be entitled to a full refund of the paid deposit. As these are riding holidays in wild and remote places the operator retains the right to change the itinerary to respond to changes in the weather for you and the horses’ safety.

ANTISOCIAL BEHAVIOUR

Antisocial behaviour can include attempts of manipulation, bullying, rudeness or aggression, unstable emotional behaviour, and lying. We view this kind of behaviour as detrimental on a group holiday, especially where resilience is a requirement for these physically demanding trips and our duty of care is to the entire group as a whole and not to an individual booking.

In cases of antisocial behaviour before a ride we reserve the right to refuse you service and the cancellations terms will apply to your payment. You may not be entitled to any refund.

Antisocial behaviour during a ride that impacts the enjoyment of the other guests might also result in a refusal of services. This includes but is not limited to bullying other guests or the guides, refusal to adhere to safety instructions from the guide and refusal to be timely on your group holiday. It is up to the guide to determine whether you are able to continue the ride or not. There are no refunds for refusal of services on these grounds and you will need to make your own arrangements to leave your holiday early.

BAGGAGE AND PERSONAL ITEMS

Your baggage may be transported through all kinds of weather by horse to reach your remote holiday destination. While the operator will do their best to ensure your items are treated with the utmost care loss and damage can occur. We recommend not to travel with valuable items and to use luggage designed for use in the outdoors: dry bags, canvas bags, and soft luggage is more suitable than hard samsonite style suitcases. Wild Manes will not be liable in the unlikely event that your luggage is lost, stolen or damaged and you are advised to take out insurance cover to mitigate this risk. We recommend that you keep a copy of your passport in a separate safe and dry location in your luggage.

LIABILITY FOR HORSE RIDING AND THE HORSES

Horse riding is an inherently dangerous sport that can result in serious injury or even death. Even the best trained horses can become frightened and respond in a way that is unsafe. You are responsible for your own safety at all times. We, the operator, may give you specific instructions for dealing with horses and the environment and you must follow their guidance at all times. The operator retains the right to deny you the opportunity to ride or be around the horses if they feel it is unsafe or that you have misrepresented your horse riding ability. The operator does not owe you any compensation in this situation as you or the party leader is responsible for sharing accurate information about the riders fitness and ability when booking so that the operator is able to accurately assess that their holiday is appropriate for each rider. We will ask you to sign a disclaimer or waiver acknowledging that Wild Manes will not be liable in the event you suffer personal injury, death or damage to property as a result of or in connection with horse riding or any horse related activity or which is otherwise caused by a horse or horses or any other animal.

BEHAVIOUR

When you book your holiday you accept responsibility to the operator for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid directly to the operator at the time. If you fail to do so, you will be responsible for meeting any claims as a result of your actions.

You are expected to have consideration for other people. If the operator or in the reasonable opinion of any other person in authority believes you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, the operator is entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the holiday arrangements. Wild Manes will not have any further responsibility toward such person(s) including any return travel arrangements. The operator will make no refunds nor will they pay any expenses or costs incurred as a result of the termination.

PHOTOGRAPHY

We are a social media conscious travel operator and enjoy sharing images and video of riders enjoying our holidays. We may wish to use photographs or film taken during your holiday by operators or ourselves. Please let us know if you don’t wish for any video or images of you to be shared. We are aware that to comply with legal requirements, written consent must be obtained from parents or legal guardians before taking photographs of children.